Frequently Asked Questions

  • Yes, I see clients in person at my office in Redwood City. Please see the Contact page for additional information.

  • Online therapy sessions are held via a secure, confidential, HIPAA compliant video platform.

    Various research has shown online therapy to be as effective as in-person therapy for treating a variety of mental health concerns. Online therapy is convenient option for clients who prefer therapy from the comfort of their own homes, who have limited availability in their schedules, or for whom transportation or commuting may pose a barrier to treatment.

  • I am an in-network provider with Lyra.

    For other insurance plans, I am considered an out-of-network (OON) provider. If you have out-of-network benefits that you would like to use, I can provide you with a superbill (a detailed invoice of services received) that you can submit to your insurance provider for possible reimbursement. Please verify the details of your plan with your insurance provider. Some helpful questions to ask your insurance provider include:

    Does my plan have out-of-network benefits for psychotherapy?

    Does my plan have an out-of-network deductible?

    At what percentage or rate per session does my plan reimburse for out-of-network mental health treatment?

    Does my plan have a copay or coinsurance for each session?

    Do I need prior authorization for the sessions?

    Is a mental health diagnosis required for reimbursement?

    Is there a limit to the number of sessions covered in a calendar year?

    On what date does my health insurance plan reset each calendar year?

  • All major credit, debit, and HSA cards are accepted. Payments are processed through a HIPAA compliant payment system.

  • All appointments must be canceled 24 hours prior to the session start time. An appointment that is missed or canceled less than 24 hours in advance will incur a fee of $100. Please note that insurance plans do not pay for missed appointments or late cancelation fees.

  • You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

    Under the law, health care providers need to give patients who do not have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

    You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

    If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

Additional Questions?